FAQs
- Who can I contact if I experience technical issues during my initial registration?
- What happens to pending orders? Will the order still be delivered? Will there be a delay? Will the price of the order change?
- Can I still view my previous orders and invoices?
- Do I need to reset my password?
- Do I need to register again, or can I use my existing login credentials?
- Can I view my order history? Where can I view my current order?
- What happens to the favorites on my current wishlist?
- Will my addresses and payment methods be transferred to the new shop?
- Can my data be deleted?
- Will anything change in the ordering and shipping process?
- How does the return process work? What address should I send my return shipment to?
- Do shipping costs stay the same?
- Will my vouchers and discount codes remain valid?
- Are there any special offers to celebrate the opening of the new online store?
- Will I still be able to find my favorite brands in the new online store?
- Why can’t I find a particular brand or product anymore?
- Will the prices of the products change?
- What benefits does the new store offer me?
- Why have the webshop's design and name changed?
- Why are the four stores being merged?
- What will change for me as a customer?