All orders are carefully checked and packaged by our logistics team. Nevertheless, in some cases, an item may accidentally be missing from your order.
If your order arrives incomplete, first check whether it may have been shipped in multiple packages and whether another shipment is still on its way. In that case, you will also receive multiple tracking codes from us.
If your order was shipped in only one package or all packages are marked as delivered and your order is still incomplete, we will of course be happy to help you further!
To do so, use the link below and provide us with the required information. We also need a photo of the contents you received so that we can fully assess the situation. You can easily upload this at the end of the form.
We will contact you as soon as possible!
Of course, you can also reach us by phone or email - we are always here for you.