All orders are carefully checked and packaged by our logistics team. However, in exceptional cases, an item that does not belong to your order may end up in your package.
If you have received an item that does not match your order, we will of course be happy to help you further!
To do so, use the link below and provide us with the necessary information. We also need a photo of the item, particularly of the manufacturer’s label on the incorrectly received item, so that we can fully assess the situation. Thank you for your understanding!